I just wanted to add a little something to my last post.
Not even an hour after posting my article about Vimeo, I received the following email from Jakob Lodwick, one of the founders of Vimeo.
“Thanks for the nice Vimeo writeup on your blog.”
I’m assuming he was able to find out I wrote the article so quickly, thanks to Technorati. I thought this was just another way Vimeo separates itself from the “competition”. It’s a one sentence email. It probably took but a moment to write, but the fact that he chose to take that moment, where others couldn’t care less, and write an email shows that they still understand the lost art of customer appreciation. Bravo.